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Clarion Health - Feedback

Patient Satisfaction
We are committed to continually improving our services and raising our standards and we work hard to ensure your experience with us is as informative, relaxed and professional as possible. 

In order to do this, we ask that you complete and return to us a Patient Feedback Questionnaire, which will be sent to you upon confirmation of your appointment.  This helps us to identify any problems that may be occurring, and to improve and further expand our services.

Completed questionnaires are reviewed immediately and any necessary action taken.  All questionnaires will be treated in the strictest of confidence.  An annual report is published, detailing overall responses and how the clinic has dealt with matters arising.

If you wish to download a copy of the Feedback Questionnaire, please click here.

Complaints
The clinic is committed to delivering a high quality service and to encouraging patients to tell us where there is cause for concern and a case for improvement.  We will deal with all complaints promptly, fairly and in a confidential and courteous manner.

If you feel disappointed
With any part of our service, please ask to see a member of staff on duty at the time.

If your complaint is of a serious nature
Please put details in writing to:

Programme Director, Clarion Health, 2 – 4 Henry Street, Bath, BA1 1JT. Email: info@clarionhealth.co.uk.  Your complaint will be acknowledged within two working days and a detailed response will be sent within 20 days.

• You will be informed if there is likely to be any delay in the process
• We will investigate your complaint fully
• We will write to you giving an explanation (if possible) of how the problem arose and how we will ensure that the same or a similar problem will not occur again
• If the complaint is not progressing to a satisfactory conclusion, we will meet with you and/or your representative, preferably within 20 working days of the initial acknowledgement.
• We will notify you in writing with a full response within five days of a conclusion being reached

If you are not happy with this response
You should write to:

The Company Secretary
Clarion Health Ltd
2 -4 Henry Street
Bath
BA1 1JT

We will arrange a review of your complaint.  Your letter will be acknowledged within two working days and a detailed response will be sent within 20 days.

If you wish to see a full copy of our complaints procedure, please telephone the office on 01225 448348.